Some J.P. Morgan Chase clients have been capable of entry different purchasers’ private info late Wednesday as a consequence of a glitch within the firm’s on-line programs. The issue has been resolved, the financial institution mentioned.
The glitch affected a “very low quantity” of consumers, however private info was revealed “as in the event that they have been a licensed consumer on the account,” in keeping with Patricia Wexler, a spokeswoman for J.P. Morgan. The glitch mistakenly rerouted customers to different purchasers’ accounts following login between 6:30 p.m. ET to 9 p.m. ET on Wednesday, in keeping with the spokeswoman.
J.P. Morgan couldn’t verify that no faulty cash transfers occurred on account of the glitch, however mentioned the probabilities of that have been slim given the restricted variety of folks impacted.
Quite a few upset clients took to Reddit and Twitter to complain in regards to the account subject.
Wexler added that J.P. Morgan hasn’t obtained any stories of malicious cash switch because of this, however will work with clients on a case-by-base foundation ought to such a state of affairs come up. She added that the occasion was not a hack, however a technical glitch.